Terms of service

Terms of Service

Last Updated: January 1, 2025

Welcome to SailorMade Jewelry! These Terms of Service ("Terms") govern your use of our website and services, including any purchases you make from SailorMade Jewelry. By accessing or using our website, you agree to be bound by these Terms, so please read them carefully.

1. Acceptance of Terms

By visiting the SailorMade Jewelry website (www.sailormadejewelry.com), using any services, or purchasing products from us, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use the website or make a purchase.

2. Products and Pricing

  • Product Availability: All products are subject to availability. We reserve the right to limit the quantity of any products we offer.
  • Pricing: All prices listed on the website are in USD and may be subject to change without notice. Prices do not include taxes or shipping costs unless otherwise specified.
  • Errors: While we strive for accuracy, SailorMade Jewelry does not guarantee that product descriptions, pricing, or other content on the website are error-free. We reserve the right to correct any errors and adjust prices or descriptions as needed.

3. Account Responsibility

  • Account Creation: You may be required to create an account to complete your purchase or access certain features on the website. You agree to provide accurate, current, and complete information during the registration process.
  • Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.

4. Ordering and Payment

  • Order Confirmation: After placing an order, you will receive an order confirmation email. This email confirms receipt of your order but does not constitute acceptance of your purchase.
  • Payment: We accept payment through various secure methods, including credit/debit cards and other payment services. By submitting an order, you authorize us to charge the payment method you provide for the total order amount, including shipping, taxes, and any other applicable fees.
  • Order Cancellations: Once an order is placed, it cannot be canceled or modified. If you wish to return an item, please refer to our Returns and Exchanges Policy.

5. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options. Shipping fees will be calculated at checkout.
  • Delivery Times: Delivery times may vary depending on your location and the shipping method chosen. While we aim to process and ship orders as quickly as possible, SailorMade Jewelry is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances.
  • Shipping Address: You are responsible for providing accurate and complete shipping information. We are not liable for delays or non-delivery due to incorrect addresses.

6. Returns and Exchanges

  • Return Policy: We offer a 30-day return policy for most products, provided they are in new, unworn, and undamaged condition. Custom, personalized pieces and Discounted Items are not eligible for return or exchange. Please refer to our Return & Exchange Policy for full details.
  • Refunds: Refunds will be processed to the original payment method, and shipping costs are non-refundable unless the item is defective or there was an error in processing your order.

7. Intellectual Property

  • Ownership: All content on the SailorMade Jewelry website, including text, images, logos, graphics, designs, and trademarks, are the property of SailorMade Jewelry or its licensors and are protected by copyright and trademark laws.
  • Use of Content: You may not use, copy, reproduce, or distribute any content from our website without prior written permission from SailorMade Jewelry.

8. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your data as described in our Privacy Policy.

9. Limitation of Liability

To the fullest extent permitted by law, SailorMade Jewelry is not responsible for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products, including any errors or omissions in content, lost profits, or damage to your devices.

10. Indemnification

You agree to indemnify, defend, and hold harmless SailorMade Jewelry, its affiliates, officers, employees, and agents from any claims, damages, liabilities, or expenses arising out of your use of the website, your violation of these Terms, or your infringement of any intellectual property or other rights.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state in which SailorMade Jewelry is based, without regard to its conflict of law principles. Any disputes will be resolved in the appropriate courts located within that jurisdiction.

12. Changes to Terms

SailorMade Jewelry reserves the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated date. By continuing to use the website after such changes are made, you agree to be bound by the revised Terms.

13. Contact Us

If you have any questions or concerns about these Terms or your order, please contact us at:

SailorMade Jewelry
Email: info@sailormadejewelry.com

Thank you for choosing SailorMade Jewelry! We are honored to create unique, handcrafted pieces for you.